The above solution worked for me hope so for others. Note this is not an ACER or LOGITECH or CHROME thing, it is strictly a WINDOWS thing even if the screen denies it. If you have Windows 10 installed on your PC you will now see a menu that allows you to establish how many lines you want your mouse wheel to scroll.Scroll down to that settings, open it, then Device and Mouse buttons on next screens.Find the start button on your computer (usually bottom left) and click on it.To make my mouse wheel move the pointer in a scroll-like fashion on web pages I had to go into the WINDOWS10 mouse settings as follows: Last Microsoft download (that sneaks around in background every month) must have reset mouse settings to zero original default (or something like that). After your system restarts, open SetPoint to verify that the My Mouse / My Keyboard tab is available. NOTE: You may need to restart your system after SetPoint has been installed. Messing with ACER "device properties" via any hardware access route does not fix the problem only adds frustration. Download and install the latest version of SetPoint from the Web Downloads Page.You must ignore Logitech troubleshooting as it fixes nothing.You won't find a fix for it in Chrome Browser SETTINGS.On web pages the wheel just sat there scorning me - did not move at all. Problem encountered: After last massive Windows update download, mouse wheel would only move pointer in Office apps and in local drive directories. My equipment: ACER laptop and Logitech wireless mouse (specific model probably irrelevant). If the above solutions do not resolve your problem, consult Knowledge Base article 13855 for instructions on contacting Logitech Technical Support.You have probably gone and bought a different mouse already to solve your wheel problem but for the benefit of many others who probably will agonize over the same or similar problem, here's what I found: You will see the Connect Utility screen as shown below:Ĭlick Done if the mouse is working properly, otherwise follow the onscreen instructions to retry. Adjusting your mouse movements (see answer 360023247694). Customizing the mouse buttons (see answer 360023247694). Type in C:\Program Files\Logitech\SetPoint\connect.exe. Follow these links to learn how you can customize your mouse using Logitech SetPoint mouse and keyboard software: NOTE: If you dont already have the software installed, you can download SetPoint. Make sure the USB receiver is directly and securely plugged into a working USB port on your computer.įollow the below procedure to re-connect your mouse. If it is not green, press the power button (shown below) for approximately one second. The power light on the bottom of the mouse should be green. For battery installation instructions, please see Knowledge Base article 360023389753. Make sure you have fresh batteries in your mouse. Radio frequency (RF) interference of more powerful wireless devices such as:Įliminate any problem sources mentioned above that might be affecting your devices.Using your cordless mouse on metal surfaces.Plugging the USB receiver into a USB hub or other unsupported device such as a KVM switch (your USB receiver must be plugged directly into your computer).Moving the USB receiver to another computer.Moving the USB receiver from one USB port to another.The connection between the MK700 mouse (identified in SetPoint as MX620) and the USB receiver can be lost due to several reasons: exe is I get a blue circle for a second and then nothing happens. I have tried to install as admin and in safemode with no luck. Now I can't install Logitech setpoint software. This problem is likely to be a lost connection. I have a Logitech wireless keyboard and mouse I updated from windows 10 to 11.
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